Frequently Asked Question

During your 3D inbody compostion scan you'll have the room to change your cloth and conduct the scan on your own. For scan accuracy, Wear well-fitted underwear or leggings. If you have long hair, secure it in a bun to prevent interference with the scan.

For an accurate test, follow these recommendations:

• Hydrate well the day before.
• Remove all jewelry, socks, pantyhose, and shoes.
• Stand upright for at least 5 minutes before testing.
• Avoid caffeine on the day of your test.
• Avoid eating 3-4 hours before testing.
• Use the restroom before testing.
• Avoid exercise 6-12 hours before testing.
• Avoid alcohol for 24 hours before testing.
• Do not test after a shower or sauna.
• Do not use lotion or ointment on hands or feet.
• If it's winter, warm up for 20 minutes before testing.
• Avoid testing if you are pregnant, menstruating, or have medical implants like pacemakers.

After completing the scan, you will see a QR code. Scan it with your phone, fill out your information, and voilà! All the results will be on your phone. You can send the report to your email or ask us to print it. You can also access it anytime by using this link and entering the email or phone number you used when you did your scan.

It's easy! Simply step on the scanner and follow the voice guidance. The scanner will guide you step by step to complete the test.

The scanner utilizes three advanced technologies:

1. 3D Infrared Imaging: This captures your body shape, measurements, and circumferences.
2. Bioelectrical Impedance Analysis (BIA): This measures fat, muscle, and water composition in your body.
3. Bioelectrical Data Analysis (BDA): This enhances the accuracy of body composition measurements by analyzing additional electrical properties of body tissues.

Together, these technologies provide a comprehensive and precise analysis of your body composition.

Body Fat Composition, BMR (Basal Metabolic Rate), and WC (Waist Circumference).

Body Fat Composition is crucial for weight loss as the ultimate goal for any weight loss to loss fat and gain muscles.

BMR, or Basal Metabolic Rate, reflects the energy needed for basic bodily functions. It plays a key role in weight maintenance, gain, or loss. BMR Changs with body weight change.

WC (waist circumference) is a vital predictor of cardiometabolic disease risk. High-risk thresholds are greater than 40 inches for men and greater than 36 inches for women.

it depends on your progress but roughly every 3 months in the first year of your weight loss journey.

The test costs $30. However, it's free for our monthly membership holders.

Yes, we accept insurance. In our Oak Brook location, we are in-network with Blue Cross Blue Shield, Cigna, UnitedHealthcare, and Aetna. We will be adding more insurance providers soon. At our Merrillville, Indiana clinic, we are in-network with most insurance providers.

Insurance claims can be submitted for both in-clinic and virtual visits. However, please note that compounded medications dispensed from our clinic are not covered by insurance. We can submit a Prior Authorization request to your insurance, and if approved, it may cover branded medications such as Wegovy, Ozempic, Mounjaro, or Zepbound.

Yes, you will receive a detailed receipt that includes all the services provided. You can use this receipt to submit an ‘Insurance Claim Form’ to your health insurance if you choose to do so.

Certainly! Our clinic offers the GLP-1 Semaglutide injection at a cost starting at $275 for a one-month supply, reduced from the original price of $399 with a $125 discount. It's important to note that Semaglutide is administered once weekly, so this supply includes four injections for the month. If you sign up for the membership, you will receive a 10% discount on injections, bringing the cost down to $250.

Yes, we offer Tirzepatide at the following prices:

• Tirzepatide 2.5 mg: $275/month
• Tirzepatide 5.0 mg : $300/month
• Tirzepatide 7.5 mg: $325/month
• Tirzepatide 10.0 mg: $350/month
• Tirzepatide 12.5 mg : $375/month
• Tirzepatide 15.0 mg: $399/month

With a membership, you get a discount, making the prices as follows: $250 / $275 / $300 / $325 / $350 / $375.

Yes, we do offer a membership! Our comprehensive membership includes free monthly visits, access to a discount on GLP-1 Semaglutide (Wagovy) injections and Tirzepatide (Mounjaro), free 3D body scans, and unlimited communication with our doctor through the patient portal – all for just $99 or $59 with insurance.

To enroll in our membership, you have two convenient options. You can make the request during your visit to the clinic or simply pay directly through this link. We'll guide you through setting up an auto-pay system, ensuring that your card is charged the monthly membership fee. The standard membership fee is $99 (or $59 if your insurance is accepted).

For example, if you choose the membership option without utilizing your insurance and opt for the GLP-1 Semaglutide injection, the monthly fee will be $99. Additionally, during your visit, you will be charged $250 for the month's supply of the injection, bringing the total to $349. With this membership, you'll benefit from receiving four Semaglutide injections each month, a complimentary visit, and a 3D body scan every two months to monitor your progress.

We accept debit cards, credit cards, Apple Pay, Android Pay, and cash. HSA cards are also accepted.

You have the option to make payment during your visit, during which we will securely add your card details to your account. Alternatively, if your account has already been set up, you can conveniently use the patient portal. Feel free to contact us at 630-230-5152, and we can assist you by sending a payment link.

Mounjaro is the brand name for Tirzepatide by Eli Lilly for diabetes and has been used off-label for weight loss.

Mounjaro shot site can be in the stomach (abdomen), thighs, or in the back of your upper arm.

In the first 4 weeks, the dose is 2.5 mg . After that, you can increase it by 2.5 mg each month until you reach the highest dose of 15 mg per week.

Thighs are the best place to inject Mounjaro, Tirzepatide and Zepbound as it gives less bruises and patients report fewer side effects when injected in the thighs compared to the stomach.

Mounjaro is an injectable prescription medicine called Tirzepatide used to improve blood sugar (glucose) in adults with type 2 diabetes mellitus and for weight loss.

Eli Lilly's weight loss drug is Zepbound, a brand name by Eli Lilly for Tirzepatide used for weight loss.

Eli Lilly's brand is Mounjaro for diabetes and Zepbound for weight loss.

We offer virtual visit and we ship tirzepatide prescription injections to your home.

Tirzepatide is the generic name(active ingredient) for Mounjaro.

Choose the best time that works for you and pick a day where you can easily remember every week. Some thoughts to consider from Dr. Nakawa's experience with many patients taking Mounjaro, and some ideas to consider injecting it in the morning after eating a very light meal.

Most patients tolerate Tirzepatide well with minimal or no side effects. The primary side effect is nausea when you first start the medicine, which usually fades away over time. Other possible side effects include constipation, headache, tiredness (fatigue), upset stomach, feeling bloated, and belching.

Tirzepatide has a dual-action. It boosts two gut hormones, GLP-1 and GIP, released during meals. These hormones help control hunger, metabolism, and communication between the gut and brain, making you feel full. This makes it easier to eat less and lose weight.

Tirzepatide Starter dose: $360/month
Tirzepatide Maintenance dose: $500/month
Tirzepatide Max dose: $590/month

Once you have filled out the appointment form to schedule your first visit, you will receive a call and a message on your provided email from WAY LESS CLINIC (noreply@charmtracker.com). Click on the activation link in the message and follow the steps to complete the registration of your Charm Health account. Here is a video explaining the activation process: https://www.youtube.com/watch?v=dKiSH3cM3EM

If you have an account, you can log in by clicking on 'Patient Login' in the top menu bar. Additionally, you may use the Charm mPHR app on your iPhone or Android phone to log in to your account.

Your patient account is the same as the Charm Health account. With this account, you can complete the intake form, sign the consent form, add your credit card to pay your balance, upload documents such as lab results, request appointments, engage in direct messaging with the provider, and access various features such as vital trackers and diet and exercise recommendations.

Yes. you may use the Charm mPHR app on your iPhone or Android phone to log in to your account.

If you've forgotten your password, follow these steps:

1. On the login page, click on 'Forgot My Password' located below the login details.
2. Enter your email address and click "Next."
3. Type the CAPTCHA you see (case-sensitive), then click "Continue to reset password."
4. Check your email for the One-Time Password (OTP) code.
5. Copy and paste the OTP code.
6. Click "Verify" and follow the steps to choose a new password.

Check your email's spam folder and search for a message from noreply@charmtracker.com. If you still can't find it or if the activation link has expired, text us at 630-230-5152 to request a new link.

text us at (630) 230-5152 to request a new link.

Text us at (630) 230-5152 for assistance in changing your email address on file.

For Desktop: If you're on the desktop, click on "Send Message" in the top bar. In the "To" field, choose your provider or the team member you're trying to message.

Using Charm mPHR App: If you're using the Charm mPHR app, click on the plus circle icon located at the bottom right. Choose "Compose Message" and select the team member you're trying to message.

o schedule an appointment as a new patient, please complete the New Patient Scheduling Form and select your visit type (Virtual or In-Clinic), along with your preferred date and time.

If you are already a patient at our clinic, you can schedule or reschedule through the Nora Chat Bot or via Charm mPHR App if your account has been activated.

You can also call or text us at 630-230-5152 or 219-525-8048, and one of our team members will be happy to assist you with scheduling your appointment.

To schedule an appointment as a new patient, please fill out the form at the bottom of this page:

1. Basic Information – Enter your first and last name, date of birth, and select your preferred clinic location (Oak Brook, IL or Merrillville, IN).

2. Contact Details – Provide your phone number, email address, and home address (including apartment number, if applicable).

3. Visit Options – Indicate if you would like a 3D body scan. Then, select whether you are a self-pay patient ($99 per visit) or plan to use insurance {upload the front and back of all insurance cards (primary and secondary)}.

4. Appointment Selection – Click Next: Pick Visit Time to continue. On the calendar page, choose your visit type (Virtual or In-Clinic), select your preferred date and time, then review and confirm your appointment.

In-Clinic & Virtual Visit Availability

• Oak Brook Clinic: In-clinic visits are available on Fridays, Saturdays, and the first Thursday of each month.

• Merrillville Clinic: In-clinic visits are available Monday through Thursday.

• Virtual Visits: Available Monday through Saturday (closed on Sundays).

Yes, Free parking is available at both Oak Brook and Merrillville clinics.

• Oak Brook Clinic
  Address: 2425 W 22nd St, Suite 206, Oak Brook, IL 60523
  If you’re visiting on Fridays or Saturdays, you can park in the clinic parking lot. Enter through the side door if the main door is closed. The clinic is located on the second floor, Suite 206; you can use either the stairs or the elevator to reach it.

• Merrillville Clinic
  Address: 120 E 90th Dr, Suite 120, Merrillville, IN 46410

To place your first order, complete a virtual visit with our provider who will prescribe Semaglutide or Tirzepatide if appropriate. If you are a new patient, schedule your first visit by submitting this form. After your consultation, our team will process your order and ship your medication directly to your address.

For reorders, you can schedule your next visit by scanning the QR Code on the back of the box, through Nora Bot here, or simply contact our office or use our online patient portal to request a Virtual Follow-up Visit. We recommend scheduling your follow-up 3–5 days before your current supply runs out to avoid any interruption in treatment.

If you need assistance at any point, our team is here to help!

We ship medications to Indiana and Illinois Monday–Thursday, and to other states Monday–Wednesday. If your virtual visit and payment are completed on a shipping day before 3:00 PM, your order will be processed the same day.

Most shipments to Indiana and Illinois arrive within 24–48 hours, while shipments to other states usually take 48–72 hours. Tracking information will be emailed to you, so please ensure the email address we have on file is accurate and one you regularly check.

We use insulated packaging with gel ice packs to ensure your medication remains at the proper temperature throughout transit.

Our shipments include ice packs that start out rock solid to keep your medication cold. After about 24 hours, they naturally begin to thaw. If your package arrived within 72 hours of shipping—even if the ice packs are melted or the package feels warm—your medication should still be safe to use.

If your shipment took longer than 72 hours to arrive, or if you have any concerns, please contact us before using the medication.

Yes, we offer replacements in certain situations to ensure you receive your medication safely and effectively. You may qualify for a replacement if:

• Your package was lost or never delivered.
• The medication arrived damaged or compromised (e.g., broken packaging, leakage).
• The medication was exposed to improper temperatures due to shipping delays exceeding 72 hours (if delivered within 72 hours, you do not qualify).
• You received the wrong medication or incorrect dosage.

If you believe you qualify for a replacement, please contact our support team promptly with your order details so we can assist you.

Unfortunately, we don’t deliver packages ourselves. We use trusted carriers like UPS and FedEx, and must rely on their delivery schedules and guarantees. While we do offer overnight shipping options, delivery times can sometimes vary due to carrier logistics beyond our control. The medication is generally stable for up to 72 hours in transit.

If you are uncomfortable using medication that has been in transit longer than 24 hours, we offer free in-clinic pickup at our locations in Merrillville, IN (Monday–Thursday) and Oak Brook, IL (Friday and Saturday).

Please let us know if you’d like to arrange a pickup or have any other questions—we’re here to help!

No. We use discreet packaging with no visible labels that indicate medication contents.

We recommend having someone available to receive your shipment so it can be promptly refrigerated. UPS will typically leave the package at your doorstep, and we will notify you via the email on file once it is delivered. Please pick up the package promptly, remove it from the insulated packaging, and store it in the refrigerator immediately. Do not freeze.

We keep our shipping fees affordable with no hidden charges. Shipping to Indiana and Illinois costs $15 (free with memberships) and is delivered within 24–48 hours. Shipping to other states costs $25 with 2-day air delivery, arriving within 48–72 hours.

For faster delivery outside Indiana and Illinois, we offer an overnight shipping option for $50, delivered within 24–48 hours.

*Note: Delivery times start after your order is processed and picked up by the carrier.

If your visit was completed before 3:00 PM (Monday–Thursday), you will most likely receive your tracking number the same day.

One common reason for a delay in processing your order is that your payment card is not saved on file, which requires us to contact you and manually process payment each time. Please make sure to save your card in the Charm mPHR app or ask a team member to securely store it for you to avoid delays.

If you continue to experience delays, please contact us so we can assist you.

The instructions for using our pen injector are printed step-by-step inside the lid of the box. You can also scan the QR code next to the instructions to watch a short video on how to use the pen injector.

Here are the videos:

• How to inject Semaglutide

• How to inject Tirzepatide