GLP-1 Medications – Semaglutide and Tirzepatide Shipping

To place your first order, complete a virtual visit with our provider who will prescribe Semaglutide or Tirzepatide if appropriate. If you are a new patient, schedule your first visit by submitting this form. After your consultation, our team will process your order and ship your medication directly to your address.

For reorders, you can schedule your next visit by scanning the QR Code on the back of the box, through Nora Bot here, or simply contact our office or use our online patient portal to request a Virtual Follow-up Visit. We recommend scheduling your follow-up 3–5 days before your current supply runs out to avoid any interruption in treatment.

If you need assistance at any point, our team is here to help!

We ship medications to Indiana and Illinois Monday–Thursday, and to other states Monday–Wednesday. If your virtual visit and payment are completed on a shipping day before 3:00 PM, your order will be processed the same day.

Most shipments to Indiana and Illinois arrive within 24–48 hours, while shipments to other states usually take 48–72 hours. Tracking information will be emailed to you, so please ensure the email address we have on file is accurate and one you regularly check.

We use insulated packaging and frozen gel ice packs to keep your medication at the proper temperature throughout transit, ensuring it maintains its full potency and effectiveness upon arrival.

Our shipments are packed with ice packs that start out completely frozen to keep your medication cold during transit.
It’s normal for the ice packs to thaw and the package to feel warm after about 24 hours — this does not affect the medication’s quality.

Both semaglutide and tirzepatide remain stable at room temperature for an extended period (up to 28 days and 21 days, respectively), so your medication should still be safe to use even if the ice packs have melted.

If your package has been in transit for more than 10 business days or you have any concerns about its condition, please contact us before using the medication so we can review and advise you

Yes, we offer replacements in certain situations to ensure you receive your medication safely and effectively. You may qualify for a replacement if:

• Your package was lost or never delivered.
• The medication arrived damaged or compromised (e.g., broken packaging, leakage).
• The medication was exposed to improper temperatures due to shipping delays exceeding 72 hours (if delivered within 72 hours, you do not qualify).
• You received the wrong medication or incorrect dosage.

If you believe you qualify for a replacement, please contact our support team promptly with your order details so we can assist you.

Unfortunately, we don’t deliver packages directly. All orders are shipped through trusted carriers like UPS and FedEx, so delivery times depend on their schedules and guarantees. While overnight shipping is available, occasional delays may occur due to carrier logistics or weather conditions beyond our control.

The good news is that your medication remains stable during transit — up to 28 days for Semaglutide and 21 days for Tirzepatide — when handled properly. In practice, about 95% of our patients receive their shipment within 1 - 2 days, and nearly all others within 4 days.

If you prefer not to have your medication shipped, we also offer free in-clinic pickup at our Merrillville, IN location (Monday–Thursday) and Oak Brook, IL location (Friday and Saturday).

Please let us know if you’d like to schedule a pickup or if you have any questions — we’re always happy to help.

No. We use discreet packaging with no visible labels that indicate medication contents.

We recommend having someone available to receive your shipment so it can be refrigerated promptly. UPS will typically leave the package at your doorstep, and we’ll notify you via the email on file once it has been delivered.

For best results, please pick up the package promptly, remove it from the insulated packaging, and store it in the refrigerator immediately. Do not freeze.

We keep our shipping fees affordable with no hidden charges. Shipping to Indiana and Illinois costs $15 (free with memberships) and is delivered within 24–48 hours. Shipping to other states costs $25 with 2-day air delivery, arriving within 48–72 hours.

For faster delivery outside Indiana and Illinois, we offer an overnight shipping option for $50, delivered within 24–48 hours.

*Note: Delivery times start after your order is processed and picked up by the carrier.

If your visit was completed before 3:00 PM (Monday–Thursday), you will most likely receive your tracking number the same day.

One common reason for a delay in processing your order is that your payment card is not saved on file, which requires us to contact you and manually process payment each time. Please make sure to save your card in the Charm mPHR app or ask a team member to securely store it for you to avoid delays.

If you continue to experience delays, please contact us so we can assist you.

The instructions for using our pen injector are printed step-by-step inside the lid of the box. You can also scan the QR code next to the instructions to watch a short video on how to use the pen injector.

Here are the videos:

• How to inject Semaglutide

• How to inject Tirzepatide